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Conflict Management

Updated: Jun 1, 2023



I am really not sure how I feel about this blog title. It gets to the point I guess.


And conflict IS the point of our upcoming public workshops. We set out to provide tools and experiences to help employers with culture and increase retention, therefore it is important to us to ensure we get conflict tools and tips to as many colleagues as possible. The messaging and practice in the workshop series we developed are important for professionals and leaders, especially. And of course for relationships and life in general.


Here’s why…


In my 20-year human resources, consulting, and leadership career, I have seen several high-risk-potential situations. In some, risk was averted. In others, not so much.


The interesting point is that in each and every case, there was a critical moment at which things could have gone better. That juncture, if the leader only did x, y, or z, things would not have gone South toward, say, a Maine Human Rights Commission claim or a lawsuit.


That critical point is tough to spot in the moment, especially when emotions are high on both sides, and easy to see when the whole timeline of events is laid out later. Especially as an onlooker. One of the benefits of consulting…an objective view comes much more easily. But I digress.


We are settling on “Improv(ing) Encounters with Conflict” for a title for our upcoming open workshops because it seems like that may be “grabby” enough (as Rachel says) to indicate to professionals, “Hey, you can benefit from this material, and maybe in a very big way”.


And attention is needed, because really understanding conflict, what happens in those moments, and how to have it turn out as productively as possible is good for individuals and good for businesses.


I am inspired next to write about unionization and reasons for it. Because you guessed it, likely if conflict…in those critical moments…was handled well, there may not be any impetus to unionize. Next blog perhaps. Regardless, Rachel and I set out to provide tools and information for employers to enhance culture. Improv(ing) encounters involving conflict will indeed enhance culture. It will also reduce risk, improve trust, and simply feel better to all involved.


See you at our workshops!




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